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Return & Exchange

EXCHANGE, RETURN & REFUND:
Please note that custom-made products are generally excluded from the right of return and exchange. All other items can be returned to us within 30 days - the period is valid from the day your parcel was delivered.

How to send a return:
There should be an enclosed shipping document in your order. On this you can register your return. Please note that this is not a return label.

If no delivery note has been included with your order, please write down the following information on a sheet and enclose it with your return:

  • Name
  • Order number
  • Whether a replacement, exchange or refund of the amount is desired.

Returns must be sent to the following address:
Daniel Hofmann
Gaswerkstraße 5/30
1210 Vienna
Austria


Please note that we currently do not bear the costs for the return and your package must be sufficiently franked. In addition, we advise you to keep the postal receipt of your return, so that you have a proof if your parcel does not arrive.